‘Worst dealer ever’: Kotak Securities app customers rush to Twitter to vent fury amid tech glitches all day

With Kotak Neo app beset by tech glitches for entire day, many traders and merchants on Monday took to Twitter to vent their anger. Customers stated they have been unable to position orders, or sq. off positions because the app wasn’t working the entire day.

At 11:40 am on Monday, Kotak Securities took to the micro-blogging web site to offer an replace. “We’re going through points with the NSE adapter and NSE orders in Kotak Neo at present. The trades in BSE are working wonderful. The crew is actively engaged on resolving the difficulty. We remorse the inconvenience brought about,” it stated.

Nevertheless, even at 9:15 pm, Kotak Securities responded to a consumer admitting the glitches proceed to persist. “Hi there, we’re extraordinarily apologetic for this. We fully perceive your aspect and the crew is engaged on this. We try to make sure such occasion doesn’t repeat,” it stated. 

“This have to be the primary time in Indian Inventory Trade historical past {that a} dealer was down for the complete day. Very unhealthy service” wrote a Twitter consumer whereas tagging Kotak Securities. 

“Anybody going through drawback with order putting in Kotak ? Third time in a row that is taking place,” stated one other hassled consumer of the app.

“2022 Worst dealer award goes to @kotaksecurities,” stated one other consumer.

An choices dealer stated choice value wasn’t getting up to date since 45 minutes. One other choices dealer stated he wasn’t in a position to e-book revenue on Monday and confronted the same state of affairs on Thursday. 

“How can Kotak simply launch a product with so many faults and never take any accountability?,” requested an consumer of Kotak Neo.

Many merchants additionally posted screenshots of the losses incurred as they weren’t in a position to sq. off their positions on time.

“This (app glitch) is the heights of carelessness and unprofessionalism,” stated one other consumer.

Final month, markets watchdog directed inventory exchanges to impose “monetary disincentives” on inventory brokers for technical glitches at their finish, amid situations of snags on the brokers’ finish impacting the general buying and selling system.

Moreover, the inventory brokers must inform the bourses inside one hour of any glitch taking place of their buying and selling sysstems in addition to submit a preliminary incident report in at some point.

 As a part of tightening the laws, Sebi additionally stated that the bourses ought to disseminate on their web sites the situations of technical glitches occurring within the buying and selling programs of inventory brokers together with the Root Trigger Evaluation (RCA) of such points. The brand new framework can be efficient from April 1, 2023, the Securities and Trade Board of India (Sebi) stated in a round.