Contact ‘n Go eWallet being upgraded on October 15, customers could have no entry to app from 2am to 6am

Contact ‘n Go (TnG) has introduced that it is going to be performing an improve on its eWallet app on October 15, and that is scheduled to happen from 2am to 6am on the day. In an e mail to customers, the corporate knowledgeable customers that they won’t be able to make use of their eWallet through the interval.

Curiously, having stated that the eWallet wouldn’t be usable through the four-hour upkeep interval, the corporate then reminded customers to reload their eWallet forward of time to make sure a enough stability for toll and PayDirect utilization.

This might imply that whereas customers could have no direct entry to the app through the upgrading work, the system will nonetheless be capable to draw off the stability in an eWallet for transactions involving toll funds made by way of the PayDirect function set on a TnG card. It’s price noting that RFID isn’t talked about within the assertion, so if toll plazas proceed to have their RFID lanes open at that time, then issues are possible nonetheless working within the background.

This level is pertinent, as a result of again in June, when the eWallet suffered a service interruption, it initially affected RFID and PayDirect, leaving customers with the TnG card as the one means for making toll funds. Later within the day, customers had been then capable of make toll, transit and parking funds utilizing TnG playing cards and RFID, offered there was enough stability.

There’s at all times the fail-safe choice, after all, making certain that your bodily TnG card has sufficient stability to get by. In case you’re an NFC TnG card person and must be utilizing a route that doesn’t help PayDirect (such because the NKVE) within the wee hours of the morning on the day, finest to load up on the stability out of your eWallet earlier than then.