Tesla Leaves Prospects With Aftermarket Tow Hitches With out The Capability To Really Tow Something
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A buyer within the UK says that Tesla received’t enable him to make the most of trailer mode as a result of the tow hitch in his automobile shouldn’t be an official Tesla accent. This isn’t only a case of attempting to get a greater deal by going with an aftermarket half both. Tesla’s tow hitch and trailer bundle are bought out, which has rendered a minimum of this Mannequin Y with out the power to tow something.
First noticed by TheDrive, Twitter person Scott Helme lately aired his concern searching for an answer. He tweeted on to Tesla and CEO Elon Musk asking for some “widespread sense”. In response to screenshots reportedly exhibiting emails between Helme and Tesla Car Help, the EV producer isn’t providing a lot in the way in which of assist and saying that it’s a legal responsibility to allow trailer mode.
“I can affirm that your car shouldn’t be in a position to tow something because it doesn’t have the tow bundle put in,” says the assist individual. “Please don’t function your car with a trailer or something on the tow hitch,” they proceed. That’s fairly the ask contemplating that the Tesla-approved bundle is unavailable “attributable to a microprocessor provide concern.”
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Simply had one other prolonged callback from @Tesla and nonetheless the identical stance. If I purchase their tow bar, they’ll allow the characteristic. Apparently it’s a “legal responsibility” if they allow trailer mode and it’s not their tow bar. Additionally they can’t inform me when they’ll have tow bars accessible.
— Scott Helme (@Scott_Helme) October 27, 2022
Helme says that the aftermarket hitch on his Tesla Mannequin Y was put in by a “respected firm” which might make this entire tablet simply that a lot tougher to swallow. As of this writing, no resolution has been reported. We’ve scoured Tesla’s on-line documentation together with data particularly in regards to the trailer bundle in addition to the Mannequin Y proprietor’s guide itself. Neither one mentions something about this coverage or the necessity to use a Tesla-approved tow hitch to get the trailer bundle.
This isn’t the primary occasion of this kind of factor taking place. Again in 2021, one other individual posted on TeslaMotorsClub.com reporting the identical concern. Evidently, the coverage was pretty new on the time. “I’ve some pals who had been in a position to get the tow mode characteristic added round a yr in the past for his or her aftermarket receiver/hitches however Tesla is now giving me the round-a-around,” they stated.
It is smart for Tesla or every other firm to be involved about legal responsibility relating to how automobiles get used. Anybody may set up a tow hitch incorrectly and that shouldn’t be Tesla’s fault. Nonetheless, this undocumented “coverage” is doubtful at finest.
This isn’t the primary time that Tesla’s customer support has been referred to as into query. Not solely does the corporate take away beforehand bought options on vehicles that it takes in on commerce (solely to promote them once more to future clients), nevertheless it’s common for vehicles to come back off the manufacturing line with incorrect components. Quite a few models have shipped with mismatched tires and a minimum of one Mannequin 3 arrived to its new proprietor with a lacking brake pad.
We’ve reached out to Tesla relating to this incident and can replace this story if we hear again.
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