If you’re like us, you have read hundreds of content and books on customer satisfaction and they have all had a similar theme. Take care of your buyer and your business will grow. Don’t take care of your buyer and they will go someplace different. Experts have preached the idea, successful businesses have spoken to it and studies have validated it. So why isn’t each and every company in the world doing it? We have sat through meetings using the music pumping, people clapping and the boss is screaming that this is a new time and we are going to win clients and grow the company in order to outrageous proportions. Go Group Goes!
Then when you get returning to your desk the product sales manager gives you a list of directions that is sure to anger the client and lose business. There needs to be something else. If wanting something bad enough or knowing particularly what to do made any distinction then we would all possess perfect bodies, great human relationships, and raising kids might be a snap. It just doesn’t work this way. It would be great if there was obviously a pill that we could provide our customers that would get them to want to do business with us. However, there isn’t so I guess we are going to have to look at ourselves. What makes it that we know what creates a company, most of us know how to do it yet we still don’t get it done? Here are two reasons why companies unintentionally give poor customer service.
We have In contrast Point of view A point of seeing is simply how you view, determine, or appraise things. The way you see things determines the way you act. How you act decides your results. In the world of Customer support, it would look something like this. A client calls in and has a problem. Let’s say that I see clients as people who will sit through their teeth to get the things they want. My point of view on the customer will determine how My spouse and I act toward them. Therefore I’m much more likely to be defensive along with argumentative. The customer then can deal with me however they manage defensive argumentative people. The actual result won’t be pretty. I was skilled early on in my career a good salesman always glasses the conversation. That is to say, we dictate how the conversation is going. I learned many years after that even if I am not making an effort to do so, I am still dictating the conversation and it is normally based on my expectation of the customer. Whatever my expectancy of the customer, I will almost certainly lead them there.
Each of our points of view is not a result of what sort of world is. The way the entire world is is a result of our standpoint. At the risk of sounding certain, “We create our truth. ”
What I am seeking to say is our buyers are not out to cheat us all, our boss is not to get us and each of our employees is not out to wreck the business. If it looks like that it is because it looks like that, nothing else. Chances are we live causing it to be like that and don’t even realize the idea.
By the way, a contrary standpoint is why most mission phrases are worthless. They are only empty words on top of how you know life really is. Many of us create these really nice phrases about service and group and in the background, we have all the other conversations about how it won’t job. If we were totally trustworthy with ourselves our mission phrases would look something like this: “We are dedicated to providing the highest good quality of products and service to our own crazy, lying customers along with our stupid lazy workers. ”
We are committed to another thing. Do we say we want something but do we really? Frequently we say we are devoted to something when in reality it does not take the last thing we want.
Someone as soon as told me that if you want to know actually committed to looking at what you possess. This seemed like motivational lingo to me. Until one day once I was brutally honest with myself. I saw then things I was really committed to and it was not successful.
This was a hard tablet to swallow. I could not pretend anymore. I had to become accountable for what I had around me. But if I hadn’t already been so straight personally I would have kept performing it same things over and over again as well as wondering why things haven’t ended up.
So I want to put it yet another way that may make sense. You are possibly committed to achieving something or else you are committed to proving another thing.
Look at what results in you already possess and ask yourself. Do you have actually committed to it? If not, does whatever you have proved what you thought all along? Maybe it can to hard, cost a great deal of, not enough time or time, etc …
As I stated, this is a hard pill in order to swallow. We don’t like to consider that we may be the ones sabotaging our success.
Read also: The Reason Why Personal Branding Is Important To Your Account And Your Business