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GM spent its Investor Day 2022 in New York Metropolis touting how its EV investments over the previous few years are starting to point out the fruit to return. Presentation slides for automaker president Mark Reuss marketed the Chevrolet Bolt being the primary mass-market EV, manufacturing plans for a million EVs in 2025, “clear VIN-level pricing” on a brand new digital retail platform, and the arrival of a battery-electric Silverado pickup with a 20,000-pound towing capability. One other few slides veered left into wholly stunning territory: Reuss mentioned GM supplier service facilities have made “11,180 repairs on Teslas” since 2021. Barron’s first reported the information.
Past the quantity and the make, virtually every thing else concerning the declare is unknown. Most significantly, we do not know the character of the repairs, and we suspect they are not too concerned. Identical to newer automobiles from legacy OEMs more and more require proprietary diagnostic instruments and trendy ECUs are being locked down, it is mentioned advanced fixes for Tesla powertrains want entry to the carmaker’s Storage Instruments server to drag codes and run self exams. And when even Tesla is having bother getting elements for its vary, there isn’t any cause to assume GM might or would. Tesla did start promoting two subscriptions to service, restore, and diagnostic software program final 12 months. It is potential GM sellers have gotten in on that, however we’re solely guessing. GM techs is likely to be restricted to fixes like suspension work, brake jobs, tire rotations, and fluid flushes. GM hasn’t responded to inquiries from varied shops.
Though Reuss referred to as the brand new foray “a rising enterprise for us,” the ancillary advantages are way more necessary than the income proper now. GM will get to wag an “I advised you so” finger at startup EV automakers unable to compete with a nationwide community of hundreds of service facilities. Nearly all of feedback we have learn from Tesla house owners scoff on the concept of taking their vehicles to a GM supplier for any cause. However one commenter at Teslarati wrote, “True story — a rock broke the coolant hose main into my Mannequin 3’s battery pack. Tesla’s answer? Change the complete battery pack at a value of $16,000. They even refused to offer an upgraded Mannequin 3 battery pack. I acquired a legacy battery with a 300m vary. I’d welcome third occasion restore outlets like GM.” Bragging is at all times double-edged, although, one other commenter writing, “Which GM dealerships are repairing Teslas? I’ve a GMC Sierra Hybrid which wants some work, and I’ve talked with all 4 of my native sellers and been advised with various levels of directness that they’d quite not work on it. Perhaps one in all these GM sellers who likes to work on Teslas could be keen to work on my GM product too?”
Even higher for GM, Tesla house owners ready for his or her vehicles to be completed will probably take a gander across the showroom to peruse GM’s electrical choices, which Reuss admitted “[is] an enormous deal for us.”
Tesla CEO Elon Musk might be too busy along with his new social media community to fret about what a tiny variety of Tesla house owners are doing, however he is aware of the service problem is urgent. He tweeted in June of this 12 months, “Engaged on Tesla North American service. Aim is 2/3 of vehicles obtain same-day service, no wait.”
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