Exotel receives pan-India licence from DoT to supply cloud-based buyer engagement options for distant working

Bengaluru-based cloud telephony platform Exotel has obtained a pan-India licence, known as Digital Community Operator (UL VNO), to serve companies throughout India with cloud-based buyer engagement options for distant working. 

Earlier this yr, the corporate obtained the identical licence for the Karnataka circle. Exotel powers communication for enterprises, start-ups and small and medium enterprises and has over 6000 shoppers throughout India, the Center East, Southeast Asia and Africa.

Ishwar Sridharan – Co-founder, and COO, of Exotel, advised Enterprise Immediately, “In India and different rising markets, contact centres and calling instruments are primarily hosted on-premise resulting from strict rules. The licence represents a paradigm shift within the migration of enterprise processes to the cloud in India. With this pan-India Unified Licence, we will present true blue cloud contact facilities to companies throughout India with our cloud-based buyer engagement options.  It would allow us to offer companies with work-from-home capabilities for his or her brokers and to offer extra employment alternatives to Tier 2 and three cities.”

Claiming to be the primary and solely firm in India that gives cloud contact facilities which can be regulatorily compliant, using on accomplice telecom networks, Exotel plans to now lengthen versatile, reasonably priced, and totally compliant web calling options to your entire nation. With strategic alliances with Ameyo and Cogno AI and the UL VNO license,  Exotel now offers full-stack buyer engagement options for enterprises on the cloud. These embrace monitoring buyer sentiments, onboarding new clients, zero-contact resolutions for current clients, and varied digital gross sales and assist use circumstances.

“Our shoppers are primarily internet-first startups like Flipkart and Gojek. We additionally serve shoppers within the EdTech, BFSI, retail and manufacturing area. BFSI shoppers which have been a bit gradual to maneuver to the cloud, are actually recognising the advantages of the method and have gotten an rising outstanding shopper base for us,” provides Sridharan.

Talking on the extension put up receiving the pan-India license, Sridharan provides, “Now we have shoppers in Southeast Asia, the Center East and Africa, and we plan to extend their operations in Indonesia and Cambodia by means of strategic partnerships. Now we have been working in Indonesia for over 5 years. Nonetheless, within the final two to 3 years, there have been some disruptions as a result of COVID-19 Pandemic. Our customisable full-stack suite of choices is very relevant to our Indonesian clientele since we provide them at an affordable value that’s conducive to the wants of companies in rising markets.”

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