Toyota Tops Two Classes In J.D. Energy Model Loyalty Research

The 2022 J.D. Energy Automotive Model Loyalty Research is out, and there’s a clear favourite amongst new automotive consumers. Truly, there are 4 favorites, however just one model captured two classes within the examine. That model is Toyota, however Ford scored the best share of loyal consumers by a slim margin.

The examine is in its fourth yr, and it surveys consumers of recent automobiles solely. Furthermore, it focuses on consumers who commerce in a car of the identical model for his or her new buy. The examine, due to this fact, encompasses franchised dealerships solely, utilizing knowledge pulled from J.D. Energy’s Energy Info Community. Used automobiles are actually in-demand proper now, however this examine presents an fascinating window into the world of loyalty for these affected person sufficient to get a brand new automotive amid lowered inventories.

And Toyota has fairly a loyal following. The automaker ranks on the prime for mass-market automotive and SUV segments, scoring a loyalty charge of 62.2 % for automobiles and 63.6 % for SUVs. Premium manufacturers are additionally ranked for automobiles and SUVs; Porsche achieved a 57.4 loyalty charge for automobiles to take the title, with BMW ruling SUVs at 58.6 %. Vans are the ultimate class within the examine, and that honor goes to Ford. Its loyalty charge is 63.8 %, barely beating Toyota for the best share in your entire examine.

“There are a number of paths to holding house owners loyal, however each profitable model confirmed a dedication to launching recent merchandise, wonderful processes targeted on the car proprietor, excessive residual values, and providing autos with nice attraction,” mentioned J.D. Energy VP of Knowledge and Analytics Tyson Jominy. “And, for essentially the most half, they’re all profitable with market share.”

Premium model runner-ups included Genesis for automobiles at 54.6 %, and Lexus at 56.4 % for SUVs. Second-place in mass-market automobiles went to Kia at 54.1 %, and Subaru for SUVs at 62.6 %. Toyota almost had three wins, ending second behind Ford within the truck class with 58.7 %.

Take a look at a few of the current new car debuts and extra within the Rambling About Automobiles podcast, out there beneath.